Carnival Victory

We have just returned from a one week cruise on Carnival Victory sailing around the Caribbean. The ports of call were excellent but unfortunately the ship was not. The cabins were dirty, passengers were allowed to smoke in all areas of the ship and the food in the pacific restaurant was at best luke warm and at worse cold. When we complained about the food being cold we were told it is because it takes so long to reach us (about 30 minutes) but they did offer to take it away and reheat it for us if we would like to wait another 30 minutes. The whole ship seemed like Butlins at sea. The teenagers were allowed to run around the ship without any supervision at all hours of the day and night, even though there were notices up saying no children in areas such as the casino the security guards just ignored them. We joined the ship in Barbados although the main port was San Juan and this meant that we were treated like 2nd class citizens. The information about shore excursions arrived on Saturday evening but by then we only had St Thomas left to visit. When we docked in San Juan we were told we could not eat at our restaurant that night because the new guests were going to be eating there. When we left the ship there was nobody to assist or answer any questions we had. We have cruised before with Royal Caribbean and P&O and loved it but Carnival just did not live up to their standards.